Thank you for shopping at Lokael Mining Lab. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product or request a refund. Please read our policy carefully to ensure a smooth process.
1. Returns
If you are not completely satisfied with your purchase, you may return the item within 3 days of receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact our customer support team at support@lokaelmininglab.com to initiate the return process. Include your order number, the reason for the return, and any relevant photos if applicable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 4 days.
2. Exchanges
If you receive a defective or damaged item, please contact us immediately at support@lokaelmininglab.com to arrange for an exchange. We will replace the item as soon as possible, subject to availability.
3. Refunds
Refunds will be processed within 2 days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
4. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Customized or personalized products.
- Gift cards.
- Downloadable software or digital products.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Information
If you have any questions about our refund and returns policy, please contact us at:
Email: info@lokaelmininglab.com/